Q. I can't find an item or I've been looking everywhere or can you get this item that I can't find?
A. If you have done a search on Google, eBay etc and looked past the first page (ie really had a good look) then it doesn't exist. There is no secret repository that retailers have models kept away so customers can't find them unless they ask.
Q. I found this item elsewhere; can you get it in?
A. Short answer is no. I don't order in single pieces for orders. Also see below.
Q. Are you getting this item or that item in that's just been released?
A. I don't provide information about what's coming in other than what you see on the pre-order page.
Q. Where are you located?
A. Bongo's Basement is an online retailer based in the Illawarra, NSW Australia.
Q. Do you sell to customers outside of Australia?
A. No. Although we will ship to an address in Australia for international customers.
Q. Do you have a shop that I can visit and view your items?
A. No. Bongo's Basement is an online retailer only and we don't have a shopfront of showroom to view items.
Q. I can't log into my account or I have lost my password what can I do?
A. You can request a new password by goin to "My Account " link at the top right of the page then click "Sign In". Simply click the link "forgot your password" and then enter your email address associated with the website and the password will be reset and emailed to you.
Q. I can't find any Australian cars on your site; do you sell them?
A. Unfortunately as an online retailer we are not able to source models of Australian vehicles due to distributors requiring shops or showrooms for wholesale purchases.
Q. Can I pickup my order from your warehouse?
A. No. Sorry but we don't have a facility for pickups; all orders are posted via Australia Post. Please refer to our "Shipping" Page page for further information.
Q. How will my order be shipped?
A. All orders are shipped by Australia Post via "eparcel". All orders need to be signed for. No exceptions.
Q. What is the cost for shipping one or multiple items?
A. Shipping is included in the price.
Q. I've placed a pre-order. When will I get it?
A. Have a look at the item page for the pre-order/s; approximate in stock dates are in TEAL and we usually process all orders in a couple of days if all goes to plan.
Q. What payment method do you have available?
A. Bongo's Basement accepts PayPal, Direct Deposits, Money Orders and Credit Cards. (Credit Card payments are processed through our PayPal merchant service.) Please refer to our "Payment & Privacy" page for further information.
Q. Do your models come with a Certificate of Authenticity or COA?
A. Virtually all our models do not come with a COA. While some manufacturers do include or promote COA's they are merely a marketing initiative. Possibly 10-20years ago COA may have been a useful method of ensuring an honest transaction but with a colour printer in nearly every home or workplace and with today's scanning technology they are meaningless.
To ensure you are getting what you are paying for, please read the description carefully and check the photos it's the best way. Also please be assured we source nearly all our stock from the US from Wholesalers and Distributors with decades of experience in the industry. (Other items are sources from reputable local suppliers.)
Q. Can I email you or call you with my order and Credit Card details to place an order?
A. Unfortunately no; all orders need to be processed through our automated checkout or "Shopping Cart" system.
Q. Are your items new and do they come in a box?
A. Yes. All items are new and sold in the original manufacturer's packaging.
Q. How long will it take for my order to arrive?
A. Please refer to our "Shipping Page" for estimated delivery times, options and charges.